Making Business Easier Since 2011

Start typing a topic to find help from our knowledgebase...

users

User Profile
Introduction

Every user profile consists of a number of important pieces of information, including; User image/photo. Basic personal information, such as date ...

Viewing Your Profile

You can view your profile from one of several different places; By clicking or tapping on your name at the top left. By opening the main menu user...

Updating Your Profile

You can update your profile by; Opening your profile details. Clicking or tapping on the main information section to view more info. Click on the ...

Changing Your Password

You can change your password by; Opening your profile details. Clicking or tapping on the main information section to view more info. Click on t...

Managing Users
Intruduction

A user is any person who has access to your Knack company account. Each user will have their own unique profile, along with an access level. The Fo...

Finding Users

You can find users by; Using the main menu > users > manage > view users. This will provide you with a list of users currently active on...

Adding a User

You can add a new user by either; Using the main menu > users > add user. Using the main menu > manage > view users > add user. Wh...

Updating a User

You can update a user profile by; Using the main menu > users > manage > view users > view profile. Clicking on the main information s...

Disabling or Enabling a User

You can disable a user by; Using the main menu > users > manage > view users > view profile. Clicking on the main information section ...

Access Levels
Introduction

Access levels allow you to control which features a user can make use of in your Knack account. This is important when you have a number of staff m...

Access Level Breakdown

The following is a list of all access levels and the features that can be accessed by each; ...