For Business.

Start typing a topic to find help from our knowledgebase...


Emailing Items Tracking Emails
Please note that exact instructions and images may vary slightly from the current app version.

Emailing Items
Last updated on 26 September, 2017

You can use Knack to send emails directly from the system (instead of downloading and emailing manually). This helps make your life a little easier, since it can be annoying to constantly download and create new emails.

You can email a range of items, such as;

  • Quotes
  • Invoices
  • Statements
  • Purchase orders
  • Credit notes
  • Delivery notes

To do this;

  • Open the item that you want to email.
  • Select "email quote" or similar from the menu.
  • Select either a Knack user, client contact or other email address.
  • Write a message if you would like to.
  • Click send.

Note that emails sent from in-system are not copied to you and there is no notification for them. Knack simply sends an email with the attachment to the address selected.

Emailing Items > Knack Knowledgebase > Business Management Software

Tracking Emails
Last updated on 26 September, 2017

When sending in-system emails, Knack allows you to track opens. Doing this will notify you that the email was opened by the recipient, and this notice will also be recorded under the prospect, client or supplier.

To do this;

This is a PRO feature and will not be available if you are on a free account.

Tracking Emails > Knack Knowledgebase > Business Management Software

More Articles Like This
About Knack Security

More > Security
Knack is a secured platform, making use of the latest web technology to ensure both privacy and data security. Our entire platform and all data transfer is encrypted using an authenticated SSL certifi...

About Smart Search

More > Smart Search
Smart Search allows you to quickly find information across your Knack account through one intuitive search. Smart Search filters results according to their relevance, and across sections such as; Pro...

Supported Currencies

More > Supported Currencies
Knack currently supports 111 different currencies and currency symbols. The full list of currencies is shown below. When completing your registration, you will be requested to select your currency. Yo...