Making Business Easier Since 2011

Start typing a topic to find help from our knowledgebase...
Emailing Items
Last updated on 26 September, 2017

You can use Knack to send emails directly from the system (instead of downloading and emailing manually). This helps make your life a little easier, since it can be annoying to constantly download and create new emails.

You can email a range of items, such as;

  • Quotes
  • Invoices
  • Statements
  • Purchase orders
  • Credit notes
  • Delivery notes

To do this;

  • Open the item that you want to email.
  • Select "email quote" or similar from the menu.
  • Select either a Knack user, client contact or other email address.
  • Write a message if you would like to.
  • Click send.

Note that emails sent from in-system are not copied to you and there is no notification for them. Knack simply sends an email with the attachment to the address selected.


Level 1
Forever Free




Emailing Items :: Knack Knowledgebase :: Business Management Software


Tracking Emails
Last updated on 26 September, 2017

When sending in-system emails, Knack allows you to track opens. Doing this will notify you that the email was opened by the recipient, and this notice will also be recorded under the prospect, client or supplier.

To do this;

This is a PRO feature and will not be available if you are on a free account.


Level 1
Knack PRO




Tracking Emails :: Knack Knowledgebase :: Business Management Software


More Articles Like This
Supported Currencies

Knack currently supports 111 different currencies and currency symbols. The full list of currencies is shown below. When completing your registrati...

About Chats

Chats allow you to communicate with other users instantly without the need for external apps or systems. This feature can be used effectively for t...

About Smart Search

Smart Search allows you to quickly find information across your Knack account through one intuitive search. Smart Search filters results according ...