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The Future of CRM

Published on 26 October, 2018




CRM (customer relationship management) is a concept as old as business itself. Since sales is one of the primary operations of any company, and happy customers result in more sales, it stands to reason that CRM should be a critical part of any small or large business.

What does CRM look like today, and where is it going? These days, CRM software is the go-to version of this idea, helping tens of thousands of companies every day increase both sales and customer loyalty. The future looks set to improve both the way we use CRM software, and the mobility and integration of it in to other systems.