Leadership and management are very different things, and it's often easy to forget the impact that good leadership can have on any company, particularly small businesses. Many employees work under managers who have poor management skills, micromanage, or don't value them as humans. These kinds of toxic management easily lead to loss of staff, and loss of important skills in a business.
The goods news is that leadership can be learned. Nobody is born as a skilled leader - instead, it's a skill that comes over time. The critical core of this skill is simple respect. That is, learning how to respect the people you're leading, creating an environment that they want to work in as human beings, and gaining their respect through honesty and action.